Shipping & Returns


Returns, Refunds and Exchanges Policy

How Do I Return An Item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email: service@cherilamode.com to request a refund and we will send you a shipping label.

2. Mail your returned item to:

Chéri la mode

PO BOX 1862 Kinston NC 28503

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include Soaps, Lotions, and all body items and sprays. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in NEW condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee.

Payment Policy Accepted

Methods of Payment Credit Card (Visa, Master Card, American Express, Discover)

Shipping Policy Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm and take 3-7 business days for shipping time.

Carriers We Use

USPS

Order Tracking

Once your order has been shipped, a tracking number will be provided.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. What Information Do We Collect? We only collect information that you provide that is related to your order and coupon codes. This may includes your: Billing Address, Shipping Address, Email Address & Credit Card Information (This is not saved after transaction).

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.